Frequently Asked Questions
Everything you need to know about shopping with Ella Langley.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my shipment?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.
Are your products ethically sourced?
At Ella Langley, we prioritize quality and integrity. We partner with manufacturers who adhere to strict fair labor practices and sustainable production standards.
How can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order may have already entered the fulfillment process.